Conditions of Use
If you are not one of our wholesale customers, the only way to place an order from Tim Wendelboe AS is through our webshop. Tim Wendelboe AS retains the right to refuse customers. If monies have been taken before an order is declined a full refund will be given. By placing an order and giving credit card details on our secure server, the customer is bound and contracted to complete the sale unless Tim Wendelboe AS decides otherwise. These terms do not impact a consumer’s statutory rights.
All of our coffee is sold as whole beans. To enjoy the best cup of Tim Wendelboe coffee possible, you’ll need (access to) an adequate coffee grinder.
We always send the freshest coffee available. Because roasted coffee needs time to degas (approximately 3-4 days for filter coffee and 6-10 days for espresso), the shipping time usually acts as a buffer, meaning your coffee is (nearly) ready to enjoy upon arrival.
Norwegian customers are covered by Forbrukerkjøpsloven when purchasing from Tim Wendelboe AS online. Angrettloven is not valid when purchasing food products that deteriorate over time – coffee falls into this category. All European customers are covered by current EU legislation. All international packages sent with FedEx are insured through FedEx.
We are pleased to offer international shipping.
The cost of shipping depends on weight, volume and destination. The price for your shipment is calculated and added to your total during checkout. We currently use Posten for packages delivered within Norway where you can choose between normal mail with no tracking or “klimanøytral parcel” with tracking. International customers (sales outside of Norway) can choose between Norwegian Postal Service with no tracking or FedEx with tracking. Please note, Norway is not part of the EU, you could incur additional shipping charges to your country for this reason due to customs declaration depending on the value of the parcel.
Unfortunately, due to customs challenges, we are not currently able to ship to Russia and China.
We want you to enjoy the freshest coffee possible, so we always send coffee within a week after it was roasted. All our coffees are packed in nitrogen flushed and vacuum-sealed bags. This increases the shelf life of the coffee and our coffees should therefore taste sweet and fresh at least for a month after roast date.
Shipping with Norwegian Post varies depending on where you are. The amount of shipping days is out of our control and we unfortunately cannot offer tracking on this service.
Norway: 2 – 5 days
Sweden & Denmark: 3 – 9 days
Europe: 3 – 10 days
United States: 5 – 10 days
Rest of world: 7 – 20 days
With DHL, tracking is provided.
Europe: 2 – 3 days
Rest of world: 3 – 4 days
Please note that because of varying degrees of lock downs due to the Covid-19 situation, deliveries outside of Norway with postal service may take anywhere from 1-6 weeks. DHL is not affected by this delay in a significant way.
Refunds & Returns
As a customer of Tim Wendelboe AS, we want you to be completely satisfied. If for some reason your expectations have not been met, please feel free to utilise our 14-day return policy on goods traded in our online webshop. In the event of a return, you are obligated to cover the costs of shipment back to us, and the product must be delivered in the same condition as you received it, with original packaging from Tim Wendelboe intact. Please note that cancellation does not apply to products with expiration dates (such as coffee). To speak to our customer support team, please email us at email@example.com.
We accept payment by Visa and Mastercard.
At Tim Wendelboe AS we respect your privacy. Our espresso bar is located at Grüners gate 1, 0552 Oslo while our main office and roastery are located at Tøyengata 29C, 0578, Oslo. This policy explains when and why we collect personal information about people who visit our website, or sign up to receive our mailings, how we use this data and keep it secure.
Information — When you sign up on our website to receive newsletters we collect your data to allow us to carry out this request. This will include your name, email address, and sometimes, location. We store your information until you unsubscribe (there will always be an option to opt-out in every email we send).
We collect information about traffic to timwendelboe.no using Google Analytics. We use this info to help us improve our website and your experience of it. This information is aggregated and anonymised so that we cannot access personal information such as IP addresses.
For your protection, Tim Wendelboe’s website is SSL certified.
Tim Wendelboe will never share or sell your information to a third party. If you have any questions about the data we have about you, please email us at firstname.lastname@example.org and we will also be happy to send that information in writing via post.