Frequently Asked Questions

Here you will find answers to our most frequently asked questions. If you do not find an answer to your question below, please click here to contact our team.

Coffee Subscriptions

Tim’s Choice & Gift Subscription:

Just like a magazine subscription – or Netflix – a coffee subscription is a service that allows us to send freshly roasted coffee to your mailbox every month, without you having to remember or think about it.

Your Choice:

Just like our other coffee subscriptions you won’t have to think about ordering coffee anymore. With Your Choice you can choose the flavour profile you want, either Fresh & Fruity or Rich & Sweet (you can also choose a ‘surprise me’ profile) and whether you want to receive it every 2,3 or 4 weeks. Based on that your order will renew itself and we will send you coffee based on the flavour profile you have chosen within two working days after your renewal.

Tim’s Coice & Gift Subscription:

Our coffee subscriptions are sent on the first Wednesday of every month. Make sure you sign up by the last day of the month prior to when you would like to receive coffee. For example, if you would like to start receiving your coffee subscription in June, then sign up by 31st of May. Payments are taken from your account automatically on your renewal date every month. For example, if you signed up the 24th of May payments will be taken the 24th every month. So please make sure to have sufficient funds at the beginning of that day to avoid delay.

Your Choice:

When signing up for Your Choice you can choose the frequency yourself. We will send your coffee within two working days after your renewal date. For example, if you have chosen delivery every 2 weeks, your order will get renewed two weeks after your last renewal and we will pack and ship your coffee either that day, or when we have roasted a new batch of coffee from the category that you have chosen.

There is no binding period, you may cancel or pause your subscription at any time you wish under ‘My Account’ settings.

To manage your subscription, log into your account here where you can change the delivery address, quantity of bags and coffee type (filter/espresso).

Please remember to make any changes before your next subscription renewal date in order for changes to be reflected in your next shipment. For example, if you signed up on the 24th of May you have to make the changes before the 24th of the month. Changes made after this will be applied to the next month’s order.

You can check your renewal date by logging into your account and visiting the ‘Subscriptions’ page.

If there are changes you want to make to this month’s subscription or you want to change your shipping method, contact us and we will help you.

Tim’s Choice & Gift Subscription:

We currently send out our coffees on the first Wednesday of every month.

Your Choice:

Your coffee will be shipped within two working days after your subscription renewal.

Shipping with Norwegian Post No Tracking varies depending on where you are. The amount of shipping days is out of our control and we unfortunately cannot offer tracking on this service.

Pakke i Postkassen (Norway Only)

With Pakke i Postkassen, tracking is provided.
2-3 business days.

Norwegian Post No Tracking

Norway: 2 – 5 business days
Rest of world: 7 – 20 business days
EU: Not available.

DHL Express Worldwide

With DHL, tracking is provided.
Europe: 2 – 3 business days
Rest of world: 3 – 4 business days

We only roast to order and our coffee gets packed immediately after roasting. We flush our bags with nitrogen when we seal them as this preserves freshness and greatly prolongs the shelf life of the roasted coffee. In our experience the optimal period to consume our coffee is from 1 week after roasting to within 5 weeks after the roast date, (although it can still taste great after this). We have found that the best brewing results come after allowing the beans to rest approximately 5-10 days after roasting. This de-gassing period allows time for most of the CO2 from the roasting process to evaporate. In other words, by the time you receive our parcel in the mail, you should be ready to go.

To catch the next shipment, make sure you place your order by 12 noon (CET) on the 30th / 31st of the month prior. For example, place your order by 30th of April to catch the next batch of coffees sent on the first Wednesday of May.

Each month Tim will choose his favourites coffees, making sure that your receive something different every time. Often we will roast something exclusive for subscribers, it may be a micro-lot that we have purchased or a unique variety. Coffee is always roasted to order and sent out on the same week, so you are guaranteed to receive freshly roasted beans. You can order 1, 2 or 3 bags per month – filter or espresso roast.

Yes, just log into “My Account” and change the settings in there under “Subscriptions” – “Schedule” – “Stop”.

Log back into “My Account” and change the settings in there under “Subscriptions” – “Schedule” – Resume”.

This works the same as our recurring subscription except that it only lasts 3, 6 or 12 months. So it really depends how much you want to spoil that special someone.

You can select up to three bags and you can choose between filter and espresso (but not mix the two.) If you want to update the shipping address, please contact us.

You have most likely not been charged twice, but sometimes it can appear so when you first sign up to a subscription product.

For every future order in your subscription the funds are ‘captured’ on the date that your order renews. So if you initially signed up on the 1st of August, your second subscription order renews on September 1st and we would withdraw the funds (for the October sending). So in these circumstances you will have actually paid for the second order before completing the first one.

Tim’s Choice & Gift Subscription:

We normally ship different types of coffee which means that if you subscribe to 3 bags you will get 3 different coffees. However if you subscribe to 4, 5 or 6 bags we will send 2 of each of the 3 coffees we have selected. Sometimes we might send out less than 3 different coffees as well but most of the time it is 3 types of coffees.

Your Choice: 

Yes, you will get the same regardless of how many bags you order. You can choose which kind of flavour profile you want and we will send you coffee that fits your chosen profile. Please note that we won’t send out the same coffee each time as our selection will variate based on season and what we have in storage.

Shipping

Yes. We are pleased to offer international shipping with DHL.

Unfortunately, due to customs challenges we are not currently able to ship to Israel, Brazil, Greece, Guatemala, Russia or Vietnam.

The cost of shipping depends on weight, volume and destination. The price for your shipment is calculated and added to your total during checkout.

We currently use Posten for packages delivered within Norway where you can choose between normal mail with no tracking, Pakke i postkassen or Pick-up parcel with tracking.

For our international customers, the exclusive shipping option available is DHL (EXPRESS WORLDWIDE). The checkout price includes customs duties and VAT tailored to the country of delivery.

No. Because shipping rates vary according to destination, shipping costs are calculated and added to your total during checkout.

We want you to enjoy the freshest coffee possible, so we always send coffee within a week after it was roasted. All our coffees are packed in nitrogen flushed and vacuum-sealed bags. This increases the shelf life of the coffee and our coffees should therefore taste sweet and fresh at least for a month after roast date.

Pakke i Postkassen (Norway Only)

With Pakke i Postkassen, tracking is provided. Delivery within 2-3 business days.

Norwegian Post, No Tracking (Norway Only)

It is not possible to track this package.
Delivery within 2 – 5 business days.

DHL Express Worldwide

With DHL, tracking is provided.
Europe: 2 – 3 business days
Rest of world: 3 – 4 business days

Each country has different tax and duties regulations but in general our orders are able to reach our customers without any delays through customs. 

For our international customers we only ship with DHL and we deliver the packages DDP which means customs declaration, duties & taxes are included in the freight price.

If your order is shipped with DHL, you can easily manage when, where, and how your shipment is delivered for free using the DHL On Demand Delivery webpage or the DHL Express Mobile app.

Our Roasting Style

A light roast coffee is one where the coffee is not roasted as long or as dark as traditional dark roast coffee.

We wish to preserve and enhance as much of the natural coffee flavours as possible so that you will be able to taste the distinct flavours that are unique to each coffee we import. Therefore we roast our coffees very carefully in order not to cover our coffees with roasty aromas from darker roasts and at the same time stay away from the grassy flavours and sour acidity from an underdeveloped roast.

Our light roasted coffees are suited for all brew methods, except espresso. The roast level gives a cup with clarity, brightness and sweetness with little bitterness and ashy flavours from the roast process.

If you wish to brew espresso on an espresso machine, we recommend using our espresso roasted coffees.

Grinders

No. Because we are committed to providing you with the best coffee experience possible, we only sell coffee as whole beans.

There is a wide range of electric home grinders available on the market today, from entry level to café-quality. The two most important criteria to look for are an adjustable grind setting and a good set of quality grinding burrs.

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