To read our Terms in Norwegian, please click here.
Your order is binding when the order is registered on our server. We are also bound by your order if it does not deviate from what is offered with us. When we receive your order, we will confirm the order and automatically send you an order confirmation. We reserve the right to cancel your order or parts of it if the product is sold out. If an item is sold out, you will be notified of this, possibly together with information about what we can offer instead.
All coffee on our website is sold as whole beans. We always send the freshest coffee available.
Norwegian customers are covered by the Consumer Purchase Act when they shop from Tim Wendelboe AS online. The Complaints Act does not apply when you buy food and drink products that deteriorate over time – coffee falls into this category. Customers residing in EU and EEA countries are covered by current EU legislation. All international packages sent with DHL are insured through DHL.
We accept payments with VISA and Mastercard.
All prices for products shipped within Norway include VAT. The total cost of the purchase will appear before ordering and includes all expenses associated with the purchase. Orders to be sent out of Norway are sold without the addition of Norwegian value added tax.
Shipping and delays
Shipping takes place in the manner indicated on the order confirmation. We are responsible for the products until they are taken over by you, i.e., when you have received the products in your possession. Estimated time taken for delivery through our various shipping options can be found in our FAQ’s. Depending on the nature of the products and the length of the delay, you may be able to claim compensation under the circumstances.
Examination of the products
After you have received the products, you should as soon as you can check whether the delivery is in accordance with the order confirmation. Check whether the products have been damaged during transport, or whether the products are otherwise faulty or missing.
Right of withdrawal
According to the Right of Cancellation Act, you as a consumer have the right to cancel your purchase within 14 days of receiving the goods. If you wish to make use of the right of withdrawal, contact us through our contact form. The return costs that come from invoking the right of withdrawal are what the consumer himself pays for.
Please note that this right of withdrawal does not apply to coffee, cf. Section 22 of the Right of Cancellation Act.
Use of the right of withdrawal
If you as a customer should be able to make use of the right of withdrawal, you must contact us yourself within 14 days after the item has been received or arrived at the collection point, and clearly confirm that you are making use of the right of withdrawal. Based on that, we will deal with the matter quickly and efficiently for both parties, according to the right of withdrawal act (*ref. the 14-day deadline mentioned in the right of withdrawal act § 21).
Passive use of the right of withdrawal
If you do not pick up the order at any collection point, or do not contact us and clearly confirm that you want to use the right of cancellation, this will not give us sufficient indication as to why the package has not been picked up or be able to accept this as use of the right of cancellation. You will then not have met the requirements set for you in accordance with § 21 and § 23 of the Right of Cancellation Act, and thus lose the right to withdraw from the agreement.
The personal data we collect and process are in the following categories:
- Contact information: name, address, telephone number and email address
- Payment information: transaction information and means of payment
- Customer history and customer engagement: order and delivery information
- Customer activity: Reading and purchase history from the website and/or electronic communications we send out, as well as technical information about the devices you use.
- Cookies: See our information about cookies under the green cookie button down in the left corner of our website
In most cases, the personal information is collected directly from you or generated in connection with your use of our services and products. If we collect personal data from other sources, we collect personal data from the following sources: Google Analytics.
How we use the personal data
Delivery of service/contract conclusion
We use your personal data to fulfil our agreements with you, i.e., when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil the agreement with you.
Administration of customer relations
We use your personal data to manage our customer relationship with you. This could be, for example, customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
Sales and marketing
We use personal data in connection with the sale of our products and services, for example when you receive e-mails from us. The legal basis for processing personal data for this purpose is consent.
Comply with legal obligations
In some cases, we are required to process personal data for reasons of other legal obligations. An example of this is information related to sales, which we are obliged to account for and store in accordance with the Bookkeeping Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation incumbent on us.
Analysis, business development and improvement of services
Customized user experience
If you wish to exercise any of your rights in connection with personal data with us, contact us via our contact form.
Right to access your own information
You can request a copy of all information we process about you. Get in touch via our contact form to exercise your right of access.
Right to correction of personal data
You have the right to ask us to correct or supplement information that is incorrect or misleading.
The right to delete personal data
You have the right to receive your personal data whenever you wish. You can therefore ask us to delete information about yourself at any time. But please note that information that is required to be retained due to other legal obligations (such as the Bookkeeping Act) will not be deleted until the statutory retention period for this documentation has expired.
Limitation of processing of personal data
In some situations, you can also ask us to limit the processing of information about you. You do this by managing consents or reservations in our solutions (cookie statement).
You have the right to receive your personal data in a structured, commonly used and machine-readable format.
You can complain about our processing of personal data
We hope you will speak up if you think we are not complying with the rules in the Personal Data Act. Please let us know first through our contact form. You can also complain about our processing of personal data. You do this to the Norwegian Data Protection Authority.