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Terms & Privacy

To read our Terms in Norwegian, please click here.

Conditions of Use

If you are not one of our wholesale customers, the only way to place an order from Tim Wendelboe AS is through our webshop. Tim Wendelboe AS retains the right to refuse customers. If monies have been taken before an order is declined a full refund will be given. By placing an order and giving credit card details on our secure server, the customer is bound and contracted to complete the sale unless Tim Wendelboe AS decides otherwise. These terms do not impact a consumer’s statutory rights.

Wholesale customers can either order online by logging in on our wholesale page or order by email or phone: (+47) 4000 4062.

Coffee

All of our coffee is sold as whole beans. To enjoy the best cup of Tim Wendelboe coffee possible, you’ll need (access to) an adequate coffee grinder.

We always send the freshest coffee available. Because roasted coffee needs time to degas (approximately 3-4 days for filter coffee and 6-10 days for espresso), the shipping time usually acts as a buffer, meaning your coffee is (nearly) ready to enjoy upon arrival.

Customer protection

Norwegian customers are covered by Forbrukerkjøpsloven when purchasing from Tim Wendelboe AS online. Angrettloven is not valid when purchasing food products that deteriorate over time – coffee falls into this category. All European customers are covered by current EU legislation. All international packages sent with DHL are insured through DHL.

Shipping

We are pleased to offer international shipping.

The cost of shipping depends on weight, volume and destination. The price for your shipment is calculated and added to your total during checkout. We currently use Posten for packages delivered within Norway where you can choose between normal mail with no tracking or “Pick-up parcel” with tracking. International customers (sales outside of Norway) can choose between Norwegian Postal Service with no tracking or DHL with tracking. Please note, within the EU we only offer DHL shipping with tracking. For EU-customers, the price you will see at checkout is including custom duties and VAT for the country you are located in.

Unfortunately, due to customs challenges, we are not currently able to ship to Russia.

Delivery / Shipping time

We want you to enjoy the freshest coffee possible, so we always send coffee within a week after it was roasted. All our coffees are packed in nitrogen flushed and vacuum-sealed bags. This increases the shelf life of the coffee and our coffees should therefore taste sweet and fresh at least for a month after roast date.

 

Shipping with Norwegian Post varies depending on where you are. The amount of shipping days is out of our control and we unfortunately cannot offer tracking on this service.

Norwegian Post

Norway: 2 – 5 days
Sweden & Denmark: 3 – 9 days
Europe (excluding EU): 3 – 10 days
United States: 5 – 10 days
Rest of world: 7 – 20 days

 

With DHL, tracking is provided.

DHL

Europe: 2 – 3 days
Rest of world: 3 – 4 days

 

Please note that because of varying degrees of lock downs due to the Covid-19 situation, deliveries outside of Norway with postal service may take anywhere from 1-6 weeks. DHL is not affected by this delay in a significant way.

Refunds & Returns

As a customer of Tim Wendelboe AS, we want you to be completely satisfied. If for some reason your expectations have not been met, please feel free to utilise our 14-day return policy on goods traded in our online webshop. In the event of a return, you are obligated to cover the costs of shipment back to us, and the product must be delivered in the same condition as you received it, with original packaging from Tim Wendelboe intact. Please note that according to Angrerettsloven §12, this policy does not apply on products with expiration dates (such as coffee). If you want to return a product you can fill out this form and send it to us or speak to our customer support team by emailing us at order@timwendelboe.no.

Payment

We accept payment by Visa and Mastercard.

Privacy Policy

At Tim Wendelboe AS we respect your privacy. Our espresso bar is located at Grüners gate 1, 0552 Oslo while our main office and roastery are located at Tøyengata 29C, 0578, Oslo. This policy explains when and why we collect personal information about people who visit our website, or sign up to receive our mailings, how we use this data and keep it secure.

Information

We gather the following data from you when using our website:

  1. Customer information – when you make a purchase through our website, we collect your name, shipping information, phone number and email address. This information is needed to process your order and comply with article 6 (1b) of the Norwegian personal data collection law (Personopplysningsloven).
  2. Purchase history.
  3. Website traffic – We collect information about traffic to timwendelboe.no using Google Analytics, Jetpack Stats and Hubspot. We use this info to help us improve our website and your experience of it. This information is aggregated and anonymised so that we cannot access personal information such as IP addresses.
  4. Newsletter – If you sign up to our newsletter, we collect your data to allow us to carry out this request. This will include your name, email address, and sometimes, location. We store your information until you unsubscribe (there will always be an option to opt-out in every email we send).

Cookies

Timwendelboe.no uses cookies to provide you with a good browsing experience and quality service. Cookies contain information that is transferred to your computer’s hard drive and are used by us to store information such as the time the visit occurred, whether users have visited the site previously and what site referred them to the web page.

How long do we store your personal data?

Data we have collected from your purchase is stored in our database for 3,5 years. Information that we are required to keep according to the Norwegian bookeeping law (Bokføringsloven) is stored for 5 years.

Who has access to your personal information?

We do not sell, share or in any way transfer personal information we gather from our users, except of necessary information to our shipping partners (Posten and DHL)or the payment service we use, Nets, or unless we are required by law.

Security

For your protection, Tim Wendelboe’s website is SSL certified.

Your rights

Tim Wendelboe will never share or sell your information to a third party and we store your information according to the Norwegian personal data collection law (Personopplysningsloven). You have the right to know what information we have stored about you and you can ask us to delete or correct this anytime. If you have any questions about the data we have about you, please email us at hello@timwendelboe.no and we will also be happy to send that information in writing via post.

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