Cancellation policy

Right of withdrawal

According to the Right of Cancellation Act, you as a consumer have the right to cancel your purchase within 14 days of receiving the goods. If you wish to make use of the right of withdrawal, contact us through our contact form. The return costs that come from invoking the right of withdrawal are what the consumer himself pays for.

Please note that this right of withdrawal does not apply to coffee, cf. Section 22 of the Right of Cancellation Act.

Use of the right of withdrawal

If you as a customer should be able to make use of the right of withdrawal, you must contact us yourself within 14 days after the item has been received or arrived at the collection point, and clearly confirm that you are making use of the right of withdrawal. Based on that, we will deal with the matter quickly and efficiently for both parties, according to the right of withdrawal act (*ref. the 14-day deadline mentioned in the right of withdrawal act § 21).

Passive use of the right of withdrawal

If you do not pick up the order at any collection point, or do not contact us and clearly confirm that you want to use the right of cancellation, this will not give us sufficient indication as to why the package has not been picked up or be able to accept this as use of the right of cancellation. You will then not have met the requirements set for you in accordance with § 21 and § 23 of the Right of Cancellation Act, and thus lose the right to withdraw from the agreement.