Terms & Privacy

Your order is binding when the order is registered on our server. We are also bound by your order if it does not deviate from what is offered with us. When we receive your order, we will confirm the order and automatically send you an order confirmation. We reserve the right to cancel your order or parts of it if the product is sold out. If an item is sold out, you will be notified of this, possibly together with information about what we can offer instead.

The parties

Seller:
Company name: Tim Wendelboe Coffee AS
Contact address: Tøyengata 29C, 0578 Oslo
E-mail: hello@timwendelboe.no
Telephone number: +47 4000 4062
Organisation number: 934 549 996

Buyer:
The buyer is the individual who places the order.

Coffee

All coffee on our website is sold as whole beans. We always send the freshest coffee available.

Customer protection

Norwegian customers are covered by the Consumer Purchase Act when they shop from Tim Wendelboe AS online. The Complaints Act does not apply when you buy food and drink products that deteriorate over time – coffee falls into this category. Customers residing in EU and EEA countries are covered by current EU legislation. All international packages sent with DHL are insured through DHL.

Payments

We accept payments with VISA and Mastercard.

Prices

All prices for products shipped within Norway include VAT. The total cost of the purchase will appear before ordering and includes all expenses associated with the purchase. Orders to be sent out of Norway are sold without the addition of Norwegian value added tax.

Shipping and delays

Shipping takes place in the manner indicated on the order confirmation. We are responsible for the products until they are taken over by you, i.e., when you have received the products in your possession. Estimated time taken for delivery through our various shipping options can be found in our FAQ’s. Depending on the nature of the products and the length of the delay, you may be able to claim compensation under the circumstances.

Examination of the products

After you have received the products, you should as soon as you can check whether the delivery is in accordance with the order confirmation. Check whether the products have been damaged during transport, or whether the products are otherwise faulty or missing.

Right of withdrawal

According to the Right of Cancellation Act, you as a consumer have the right to cancel your purchase within 14 days of receiving the goods. If you wish to make use of the right of withdrawal, contact us through our contact form. The return costs that come from invoking the right of withdrawal are what the consumer himself pays for.

Please note that this right of withdrawal does not apply to coffee, cf. Section 22 of the Right of Cancellation Act.

Use of the right of withdrawal

If you as a customer should be able to make use of the right of withdrawal, you must contact us yourself within 14 days after the item has been received or arrived at the collection point, and clearly confirm that you are making use of the right of withdrawal. Based on that, we will deal with the matter quickly and efficiently for both parties, according to the right of withdrawal act (*ref. the 14-day deadline mentioned in the right of withdrawal act § 21).

Passive use of the right of withdrawal

If you do not pick up the order at any collection point, or do not contact us and clearly confirm that you want to use the right of cancellation, this will not give us sufficient indication as to why the package has not been picked up or be able to accept this as use of the right of cancellation. You will then not have met the requirements set for you in accordance with § 21 and § 23 of the Right of Cancellation Act, and thus lose the right to withdraw from the agreement.